talent@emetschool.com
Contact Us

Technical Support Coordinator (Global Virtual Administrative Support)

→ Back to Job Portal
  1 - 2 Yr      Virtual-International      Fixed      Full Time      Consulting, Education Systems and Solutions, Faith-Based Education, Technical Support      IT and Systems Management Department   
Skills: Adaptability, Communication Skills, Problem-Solving, Technical Proficiency, Time Management    Posted 2 months ago
Register your CV before applying

Job Description:

The Technical Support Coordinator plays a key role in supporting the technical infrastructure of Emet Global Education Group (EGEG) and its affiliated institutions. The position is responsible for providing comprehensive virtual technical assistance, resolving system issues, and ensuring optimal functionality for staff and students. The role requires a strong commitment to promoting the mission, values, and Biblical foundation of EGEG, and includes participation in activities that support the spiritual growth of students and staff.

Key Responsibilities:

  1. Technical Assistance:
    • Manage and resolve technical support requests for tools such as Powergizer CRM and other virtual platforms.
    • Maintain up-to-date technical documentation and troubleshooting resources.
    • Provide timely and professional support to resolve system performance issues.
  2. System Monitoring and Maintenance:
    • Monitor system performance and recommend optimizations.
    • Ensure seamless integration and functionality of technical tools and software.
  3. Training and Onboarding:
    • Assist in onboarding new team members to technical tools and platforms.
    • Provide training on software usage and best practices for remote systems.
  4. Collaboration and Reporting:
    • Partner with IT and virtual support teams to address systemic challenges.
    • Performing Daily Posts on Social Media for both our organization and clients.
    • Creating Content, marketing materials, and videos.
    • Prepare regular reports on technical metrics and suggest preventative solutions.
  5. Spiritual Contribution:
    • Actively contribute to EGEG’s spiritual community by participating in prayer meetings, devotions, and other Biblical-based activities that promote student and staff success.

Required Qualifications:

  • Minimum of Certificate or degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Proficiency in CRM systems, SaaS platforms, and virtual collaboration tools.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Experience with virtual administrative support is an asset.

Preferred Skills:

  • Familiarity with Powergizer CRM or similar platforms.
  • Ability to manage multiple tasks effectively in a remote work environment.
  • Experience with troubleshooting tools and processes.

 

Benefits:

  • Wellness Benefits: Comprehensive support for physical, emotional, and mental well-being.
  • Emet Global Tuition Benefits: Access to tuition assistance programs for personal and professional development.
  • Paid Time Off (PTO): Generous leave policy for personal and vacation days.
  • Holiday Pay: Recognition of public holidays with compensated time off
  • Promotion and Salary Increase: Opportunity for salary increase and promotion every 6 months review
  • International Salary Range: $1800-$2400 Annually + Bonus Opportunity

Work Environment:

  • The employee agrees to promote the values and mission of Emet Global Education Group and all its affiliated institutions as a private educational institution built on a Biblical foundation, Kingdom principles, Christ-centered beliefs, and Holy Spirit-led with a life consistent with God’s Image.
  • The employee shall respect and uphold EGEG’s Covenant and Statement of Faith and be willing to engage in activities that support the spiritual development of students and staff, such as hosting or participating in devotions, prayer meetings, or spiritual formation groups.
  • The employee is required to maintain a noise-free, distraction-free working environment suitable for remote work, with a professional and clutter-free background for video and audio interactions.

Application Process:

Interested candidates are invited to submit a resume and cover letter outlining their qualifications and experience. Applications should be sent to [insert email address here].

Emet Global Education Group is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

TOP